Air France on 20 December 2007 launched inflight connectivity
on select international flights via the Mobile OnAir system.
During the six-month trial, passengers can send and receive SMS,
MMS (Multimedia Messaging Service), and e-mails using their mobile
phones and personal Wi-Fi data devices onboard one Air France
Airbus 318 aircraft operating European routes.
The cost of text messages and e-mails will be charged by the passenger’s
usual network operator, and charges “are in line with international
roaming rates,” according to Air France.
Voice phone calls currently are not allowed, but it is anticipated
that passengers will be able to make and receive phone calls during
the second half of the trial. The voice service will be regulated
by cabin crew to maintain the comfort of all passengers.
Air France will use customer feedback and comments gathered in
a 20-question survey during the trial to determine whether the
service will be implemented throughout the fleet.
Mobile OnAir uses a Pico cell installed on the aircraft to interface
with mobile phones in the cabin. A modem transmits the data and
calls to a satellite, which relays data to on-ground operators.
Data and calls are then routed to the passenger’s usual telephone
network.
Information about the service is available in a leaflet in seat
pockets and in the cabin crew announcements.
Air France is the first airline to use the Mobile OnAir system
on international flights, said Benoit Debains, OnAir CEO.
Patrick Roux, Air France Executive Vice President Marketing, said:
“We are seizing every opportunity to offer customers the latest
technological innovations, while continuing to make their travel
comfort and well-being our main priority.”